Shipping Policy

We ship worldwide and are committed to getting your order to you as quickly as possible! Though we’re an EU-based company, we have trusted partners in the US and Australia to ensure speedy delivery.

Order Processing Times:

• Terra Occulta Clothing and Décor Items: These are made to order and may take up to 7 business days to ship.

Delivery Times (Estimated):

• US: 3-5 business days
• EU: 10-15 business days
• AU: 10-15 business days
• Rest of the World (ROTW): 10-30 business days

Shipping Partners:

• Shirts, Stickers, and Tapestries: We have shipping partners in both Europe and the US, so your orders will arrive faster.
• All other items are shipped from the US, as this is where the majority of our customer base is located.

Important Information:

• You may receive a shipping notification and tracking number several days before your order actually leaves our distribution center. If your order remains in a PENDING state for a while, don’t worry - this is normal!

Note for Canadian Customers:
Due to ongoing strikes in Canada, we’ve had to temporarily raise our shipping rates. Please check your cart for the most up-to-date rates. We sincerely apologize for the inconvenience and ask for your patience as orders may take longer to arrive.

Order Tracking & Address Accuracy:
All orders ship with tracking, and you’ll receive an email notification when your order is on its way. Please ensure your shipping address is accurate when placing your order. If your order is returned due to an incorrect address, you will be responsible for the re-shipment cost. Please note, orders cannot be canceled after providing an incorrect address.