Black Death European Tour T-Shirt

Gildan - Heavy Cotton™ Unisex T-Shirt - 5000

• 100% cotton
• Medium fabric (5.3 oz/yd² (180 g/m²))
• Classic fit
• Rib collar
• Taped neck and shoulders for comfort and durability
• Tear away label
• Proud member of the U.S. Cotton Trust Protocol
• Sustainable Manufacturing: This product meets the OEKO-TEX Standard 100
• Socially Conscious Manufacturing: This product was made by a mill who partnered with Fair Labor Association and was made in a facility that is WRAP certified
  
  

Gildan - Softstyle 64000L™ Ladies T-Shirt - 64000L

• 100% cotton
• Light fabric (4.5 oz/yd²)
• Semi-fitted
• Runs true to size
• Narrow width, rib collar
  
• Taped neck and shoulders for comfort and durability
• Tear away label
• Proud member of the U.S. Cotton Trust Protocol
• Sustainable Manufacturing: This product meets the OEKO-TEX Standard 100
• Socially Conscious Manufacturing: This product was made by a mill who partnered with Fair Labor Association and was made in a facility that is WRAP certified

We ship worldwide and are committed to getting your order to you as quickly as possible! Though we’re an EU-based company, we have trusted partners in the US and Australia to ensure speedy delivery.

Order Processing Times:

• Terra Occulta Clothing and Décor Items: These are made to order and may take up to 7 business days to ship.

Delivery Times (Estimated):

• US: 3-5 business days
• EU: 10-15 business days
• AU: 10-15 business days
• Rest of the World (ROTW): 10-30 business days

Shipping Partners:

• Shirts, Stickers, and Tapestries: We have shipping partners in both Europe and the US, so your orders will arrive faster.
• All other items are shipped from the US, as this is where the majority of our customer base is located.

Important Information:

• You may receive a shipping notification and tracking number several days before your order actually leaves our distribution center. If your order remains in a PENDING state for a while, don’t worry - this is normal!

Note for Canadian Customers:
Due to ongoing strikes in Canada, we’ve had to temporarily raise our shipping rates. Please check your cart for the most up-to-date rates. We sincerely apologize for the inconvenience and ask for your patience as orders may take longer to arrive.

Order Tracking & Address Accuracy:
All orders ship with tracking, and you’ll receive an email notification when your order is on its way. Please ensure your shipping address is accurate when placing your order. If your order is returned due to an incorrect address, you will be responsible for the re-shipment cost. Please note, orders cannot be canceled after providing an incorrect address.

We ship worldwide, so no matter where you are, we’re closer than you think! Although we’re an EU-based company, we have trusted partners in the US and Australia to ensure your items reach you quickly.

Delivery Times (Estimated):

US: 3-5 business days
EU: 10-15 business days
AU: 10-15 business days
Rest of the World: 10-30 business days

Important: Please double-check that you’ve entered the correct shipping address, along with your full name and surname, when placing your order to avoid any delays.

• Delivery Issues / Failed Delivery: If a package is marked as delivered or attempted for delivery by the courier but the customer does not receive it due to courier error or lack of notification, we can refund the full price of the items. However, shipping costs are non-refundable, as the parcel was correctly shipped from our side and courier handling is outside of our control.

EU RETURNS

Items purchased directly from our website may be returned within 14 days from the date of shipment for a full refund to the original form of payment or a store credit for the full price of the item(s). The item(s) must be unopened, unworn, and without any visible damage.

The total amount refunded will be credited to your payment method that was used at the time of purchase (minus shipping) or as store credit once the package arrives at our facility and the item(s) are inspected.

Depending on the reason for the return, you may be asked to pay for return-shipping.

For items that are eligible for a refund:

Contact us through the contact form. INCLUDE YOUR ORDER NUMBER IN THE SUBJECT LINE. In the contact body, let us know which items you'd like to return. Someone will get back to your within 3-4 business days with instructions on how to complete the return and get your refund. 

US & REST OF THE WORLD RETURNS

At this time we do not accept US & ROTW returns or exchanges.

EXCHANGES

For customers within the EU, exchanges are available. Unfortunately, we are unable to offer exchanges for customers in the US or the rest of the world. Returns for EU customers are accepted in line with applicable regulations.

Items that are ineligible for a refund or exchange:

• Returned after 14 days from the day of shipment
• Condition of product is unsatisfactory to be resold (stains, pet hair, unpleasant scent, worn, washed)

Please allow 5-7 business days for your return to be verified. You will receive an email from us once it has been approved. From there the money will take anywhere from 5-7 business days to be back in your account.

Frequently Asked Questions

1. What brand of t-shirts do you use?

We primarily use Gildan 5000 100% heavy cotton t-shirts, known for their classic fit and true-to-size measurements. In instances where the Gildan 5000 is unavailable, we opt for Gildan Softstyle as an alternative. If you prefer one over the other, let us know, and we will do our best to accommodate your request.

2. How should I care for my t-shirts?

To maintain the quality and longevity of your garment:

• Wash inside out in cold water
• Air dry to preserve ink durability and avoid shirnkage
• Do not tumble dry

3. What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience as convenient as possible:

• Credit Cards: Mastercard, Visa, and American Express
• Digital Payment Options: PayPal, Meta Pay, Amazon Pay, and Apple Pay

4. I need to cancel an order. Can I do this on my end?

If you wish to cancel an order, please contact customer service as soon as possible via email (contact@terraocculta.eu) or use contact form. We will do our best to cancel the order before it is processed and shipped. However, if you have already received a tracking number, we unfortunately cannot make further changes to your order.

5. Do you ship worldwide?

Yes, we offer worldwide shipping.

6. How long does it take to process and ship an order?

As each item is made to order, please allow 4-5 business days for production before shipment.

7. What are the estimated delivery times?

Delivery times vary by location:

• United States: 3-5 business days
• European Union: 10-15 business days
• Rest of the World: 10-30 business days

8. Is tracking available for shipments?

Yes, all orders include tracking information.

9. What is your return and exchange policy?

• Cancellations: Must be made within the same business day for a full refund.
• Returns/Exchanges: As all items are made to order, we are unable to accept returns or exchanges due to incorrect sizing or change of mind. However, if needed, we can reprint the same design in a different size for the cost of printing plus shipping.
  For customers within the EU, returns are accepted in accordance with applicable regulations. Please contact us for further assistance.
• Defects/Errors: If you receive an incorrect or defective item, we will replace it at no additional cost.
• Delivery Issues / Failed Delivery: If a package is marked as delivered or attempted for delivery by the courier but the customer does not receive it due to courier error or lack of notification, we can refund the full price of the items. However, shipping costs are non-refundable, as the parcel was correctly shipped from our side and courier handling is outside of our control.

10. How can I contact customer support?

If you have further questions or need assistance, please use the contact form. We aim to respond promptly.

11. Can I add or remove an item from my order? What if I forgot to add my discount code to the order?

Our software unfortunately does not allow us to edit items or adjust prices to finalized purchases. If you'd like to cancel and replace your order correctly before it is shipped, contact us through contact form.

12. The discount/promo did not apply to my order.

If you are trying to use a code for your order, it must be applied before submitting your order. Please note that only one promo is applied per order/ per customer. Once your order has been confirmed, it’s not possible for any changes to be made. Because of this, we ask that you verify all information inputted is correct BEFORE submitting your order (including adding codes or coupons).

   13. How can I ensure I order the correct size?

Please refer to our Size Guide for detailed measurements to select the appropriate size.

14. What should I do if I haven't received my order?

If your order hasn't arrived within the estimated delivery time, please contact us through the contact form with your order details, and we'll investigate the issue promptly.

15. Do you offer gift options?

Currently, we do not offer gift wrapping or messaging services.

16. Are there any care instructions for preserving the print quality?

To maintain print quality:

• Avoid using bleach or harsh detergents.
• Do not iron directly on the print.

17. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately through contact form. Changes can only be made if the order has not yet been processed.